MEMBER RELATIONSHIP MANAGEMENT

For many companies, member relationship management means large investments of time and money—oftentimes with limited or uncertain results. Fortunately, LocalVoice offers a better way. No matter whom you are or what you need, our unmatched combination of software, services, experience and pricing makes LocalVoice the smart choice for all your member relationship management needs. We’ve made it our mission to help clients improve their organizational revenue and member satisfaction rates, build customer relationships, grow revenue, and increase the relevancy and impact of every member interaction—without having to compromise.

At the heart of LocalVoice’s unique service offerings is a powerful member management platform called the LocalVoice MRM. Combined with expert client services, LocalVoice MRM enables us to provide the most flexible and complete set of offerings in our industry. By automating nearly every step in member relationship management, our software solution means that now you can dramatically decrease the cost, the time and the risks associated with your member management initiatives.

The LocalVoice MRM offers organizations the following benefits:

Better Manage Constituents

Expert Client Services
Individual Account Manager
Member Communications and Policy Strategy
Facilitate Transactional Data

Event Management and Registration
Website Integration
Customized Technical Solution

FEATURES

Data import- easily import data using wizard, map fields, update member records to avoid duplication, assign to email lists

Secure member areas- self-service access to member profile

Username & password creation- use existing passcodes or create new ones for entire database

Member Manage interface - intuitive tabbed interface; add, categorize custom fields on the fly

Link member records- designate parent-child relationship, or primary contact for mailings

Central view for all member activity- event participation, renewal dates, email list subscriptions, emails received, survey feedback, login stats, profile updates, record history

Member search- define custom member search screen(s). Search members that fit a specific criteria or a range of criteria (ie. show all new members up for renewal in Sept)

Custom field mapping- Map custom fields on the fly, create drop-down menus, radio buttons, multi/single select check boxes.

Commerce forms- Add custom fields to forms and automatically retrieve data in reports