CUSTOMER SUPPORT SERVICES
LocalVoice is committed to providing customers with industry-leading software and customer support to help maximize their returns on investment in LocalVoice solutions. Accordingly, we deliver comprehensive, high-quality customer support to ensure that your LocalVoice solutions are available and running at peak performance.
LocalVoice Customer Support services include telephone and web-based access to LocalVoice technical experts, as well as dot release upgrades. Our web-based services leverage the power of the Internet to deliver proactive and flexible support.
LOCALVOICE CUSTOMER SUPPORT
LocalVoice Customer Support offers a range of worldwide support programs, delivering timely, reliable service to ensure your business success.
CUSTOMER SUPPORT OPTIONS:
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5 x 12, 7 x 12, 5 x 24, or 7 x 24 access to Technical Support Engineers via telephone
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Around-the-clock problem diagnosis through online access to technical information on the Web
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Increased self-sufficiency and business productivity through use of advanced Internet tools
online SUPPORT FEATURES:
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Around the clock self-help and resolution
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Access to LocalVoice knowledge base of technical information, assistance, and solutions
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Case submission and tracking capabilities
MAINTENANCE:
With LocalVoice’s Maintenance Services you will receive application status, product upgrades, and maintenance releases. The annual support and maintenance service entitles you to the latest available dot release and product documentation. LocalVoice Maintenance and Upgrade Service provide several critical benefits:
To learn more about the benefits provided by LocalVoice Customer Support Services, please call us at 1.877.328.0900 or email us at info@localvoice.com.